Double Standards

I had the dpi vets drive straight past me and my horse yesterday even though they knew I was waiting for them to come and vaccinate my pony as we live in a buffer zone . The neighbours both had their horses done. We all rang the same number to inform the dpi that we had horses. Is this double standards?? or beauracracy gone mad , because now they will have to come back out this way just to do my pony, who by the way is worth much more than any bloody racehorse as far as my family is concerned.
Mrs Buckley